How can we help you?

It's easy! You can register for a business account or as a personal user online. Click here to get started.

You can log in from any page of our site using the login fields in the upper right-hand corner.

You can reset your password by clicking on "Login" on the top right-hand corner of the website. A "Forget Password" option will be listed under the sign-in screen. You can also navigate to "Resources" and select the "Help Center" where you'll find "Forgot Password." Enter your email address and hit "Submit." Shortly after submitting your request, you'll receive an email containing a 6 digit verification code. Click on the link to enter the Verification code and reset your password. Now you can reset your password. You can also change your password on your "My Account" page.

If you don't get an email within 10 minutes of sending your request, first check that you're indeed receiving emails. Also, look in your spam or junk folders for email. If you still haven't received your temporary password email, call us at (800) 711-1600.

Simply click the "Sign Out" button in our site's top navigation bar.

Business customers receive wholesale pricing, with no order minimums.
Personal users do not have access to wholesale pricing and will see standard retail pricing where applicable.
All customers are charged the prices in effect at the time their order ships. Prices are subject to change without notice.

No. Business customers receive wholesale (case) pricing with no minimum quantity requirements. Personal users do not have access to wholesale pricing.

Discounted samples are available to S&S business customers and can be requested through the Product Samples page on our website.

Enjoy 50% off S&S owned brands including AllPro, CORE365, TEAM 365, Harriton, Devon & Jones, and North End. All other brands are 25% off. Additional conditions apply.

Samples are intended for product evaluation prior to resale or decoration and are not available for personal use. Visit the Product Samples page for more information.

Yes, you can! It's easy: Just check the "Ship Blind" button on our checkout page before completing your order.

Glad you asked! Visit our Marketing section to use the many resources we've created to help you market your business.

Yes. Payment options differ for business and personal customers.
Personal users can place orders using a credit, debit, or prepaid card. Business customers may qualify for additional payment options, including Net Terms, subject to credit approval.
Credit/Debit and Prepaid Cards: We accept American Express, Discover, Visa, and MasterCard. Credit/Debit Card Pricing applies when paying by card and does not reflect a cash discount.
Net Terms: Net Terms are available to qualified business customers with established credit. Terms are net from invoice date and payable via check, ACH, or electronic check. A finance charge of 1.5% per month (18% annually) applies to past-due balances. We reserve the right to revoke credit terms.

AutoPay is available for Business customers enrolled in payment terms.

When enrolled, your saved payment method will automatically be charged each week for invoices due through Thursday of the selected week. You'll receive a confirmation email each time a payment is processed.

You can enroll or unenroll in AutoPay at any time from the Payment Methods or Pay Invoices page in your account.

Yes. You can schedule a payment using your saved payment methods for added flexibility and control. Scheduled payments allow you to choose a future date—up to 60 days in advance—to pay your outstanding invoices.
You'll receive confirmation emails when a payment is scheduled, modified, canceled, or successfully processed. This feature helps you manage cash flow while ensuring timely payments. To schedule a payment, visit the Pay Invoices page. All invoices selected for a Scheduled Payment will show as "Scheduled" on your Account Statement.

To apply for net payment terms, Business customers can submit an online credit application.
For assistance, contact our Customer Success team at 1-800-711-1600 and select option 2.

Yes, free freight is available to business customers for orders over $300.

We'll get your order to you as quickly as possible! If you place your order before the local cut-off time, we'll ship your order that same day. Double-check at checkout to see if you have made the local cut-off time.

Yes, but don't delay! After you've placed a web order, you have a 10-minute window to either cancel or edit your order. Navigate to "Resources" and "My Account," and click on "Order History." There, you can select the option to cancel your order. If you choose to edit an order, you would have to cancel it first and have the option to place the items back into your cart. Then, you can edit quantities or add more items before placing your order again. Watch this quick how-to video for a demo. You can also access the page to cancel/edit your order through the order confirmation email you've been sent once placing the order. At the bottom of the email, you'll find info on how much time you have left to make any changes.

Inventory reservation (backorders) is available through our Customer Service team to help ensure incoming stock availability for business customers.
Business customers can contact our team via chat, phone, or email to reserve out-of-stock items. When inventory becomes available, you'll receive a notification to complete your order. Learn more here.

Restock fees will be waived for returns under $1,000 that are processed through our online portal. Orders $1,000 or more will be subject to a 20% restocking fee.

"Country of Origin" refers to the country where a product is manufactured. To view this information, visit any product page and click on the "Country of Origin" link located beneath the product photos. Please note: Country of Origin information is subject to change at any time.

The Digital Packing Slip is a QR-enabled feature included on every S&S shipping box. Simply scan the QR code with your mobile device to instantly view the box-level packing slip, showing exactly what is inside that specific carton — no app required.

A paper packing slip will still be included inside each shipment; the digital version is an added convenience for faster visibility and easier inventory check-in.

You can also use the tool to submit packaging feedback (such as box quality or carrier-related damage). However, submitting feedback does not create a formal claim. For product damage, shortages, shipment issues, or any other order-related claims, please continue to use the standard claims process.

For additional questions, please contact your S&S Sales Representative or Customer Service at 1-800-711-1600.