Frequently Asked Questions

If you have any additional questions, please contact one of our customer service reps at (800) 711-1600.

How do I set up an account with S&S Canada?

It’s easy! To set up an account, you’ll need your Business Registration number. Then, you can register online, or reach out to one of our helpful customer service reps at (800) 711-1600.

What kind of pricing does S&S Canada offer?

You’ll receive one price regardless of your order size. That way, we can give you the lowest price, and you won’t need to worry about minimums. You’ll be charged the prices that are in effect at the time we ship your merchandise. Note: Prices are subject to change without notice.

Does S&S Canada have a minimum purchase requirement to receive case pricing?

Nope! We have no minimum piece requirements. You’ll receive our case price, regardless of the quantity you order. You’ll be charged the prices that are in effect at the time we ship your merchandise. Note: Prices are subject to change without notice.

Does S&S Canada offer terms?

Yes. Below are the two convenient ways you can pay for your order:

Net Terms: We grant open terms to customers with excellent credit references. (We may require financial statements.) Open terms are net from the invoice date. A finance charge of 1% per month (12% per annum) will be charged on balances beyond established terms. We reserve the right to revoke credit terms at any time.

Credit Cards: We accept Visa, MasterCard, American Express and Discover. Prices displayed reflect the cash discount. We’ll keep your credit card information on file with your permission.

Does S&S Canada offer free freight?

Yes, we offer free freight on all orders over $300.

How fast will my S&S Canada order get to me?

We’ll get your order to you as quickly as possible! If you place your order before the local cut-off time, we’ll ship your order that same day. Double-check at checkout to see if you have made the local cut-off time.

Can I make changes or cancel my order?

Yes, but don’t delay! After you’ve placed a web order, you have a 10-minute window to either cancel or edit your order. Navigate to “Resources” and “My Account,” and click on “Order History.” There, you can select the option to cancel your order. If you choose to edit an order, you would have to cancel it first and have the option to place the items back into your cart. Then, you can edit quantities or add more items before placing your order again. Watch this quick how-to video for a demo. You can also access the page to cancel/edit your order through the order confirmation email you've been sent once placing the order. At the bottom of the email, you'll find info on how much time you have left to make any changes.

How do I log in to my account?

It’s easy! You can log in from any page of our site via the login and password fields in the upper right-hand corner. Tip: You need to be logged in to view pricing or to place an order.

How do I log out of my account?

Simply click the “Sign Out” button in our site’s top navigation bar.

What should I do if I forget my password?

You can reset your password by clicking on “Login” on the top right-hand corner of the website. A “Forget Password” option will be listed under the sign-in screen. You can also navigate to “Resources” and select the “Help Center” where you’ll find “Forgot Password.” Enter your email address and hit “Submit.” Shortly after submitting your request, you’ll receive an email containing a 6 digit verification code. Click on the link to enter the Verification code and reset your password. Now you can reset your password. You can also change your password on your “My Account” page.

What if I do not receive an email containing my temporary password?

If you don’t get an email within 10 minutes of sending your request, first check that you’re indeed receiving emails. Also, look in your spam or junk folders for email. If you still haven’t received your temporary password email, call us at (800) 711-1600.

When I’m ordering online, can I blind ship to my customers?

Yes, you can! It’s easy: Just check the “Ship Blind” button on our checkout page before completing your order.

Where can I find your helpful marketing tools?

Glad you asked! Visit our Marketing section to use the many resources we’ve created to help you market your business.

We use cookies on this site to enhance your user experience.
For a complete overview of all cookies used, please see our privacy policy.